The social media sites are the most used and with their elevating growth more people are prone to use it. There are many sites that are popular than others, and amongst them twitter is one. With millions of active users, the popularity of this site is skyrocketing. Every social site has some elements that are popular and in twitter, it is the retweets. When users have many retweets, they can easily drive traffic towards their site. The interested users can buy retweets from social media site to let others understand that their site has something better than that of others.
There are some important steps that enthusiasts must follow if they like to get lots of retweets. They are as follows:
- Be Swift:
The tweets must be answered as letting them go unanswered can give the users the risk of losing fans. Millions of people tweet about customer service every week and most of the tweets are negative. The users should never let a negative tweet unattended as it promotes a bad perception for your brand. If you cannot respond immediately then you must reply later and with some depth, so that they understand that your services would improve.
- Customer service and social team must manage together:
Social sites are the most popular channels but the social team does not always manage the social customer services. So, it is one of the biggest challenges to merge both the team together and observe the results. Companies should face these challenges and give the best of their social media practices. The service providers must reply with responsiveness and encourage communication. To decrease the time for response, the agents must list the questions together and then go forward with the answers. One can also start a dedicated service account for the customer complaints in the form of tweets.
- Be active:
It might feel similar to fast but it is not the same thing. Whether you have a dedicated account or not, you need to ensure that your twitter feed has some space for the customer complaints. You must make sure your reply is helpful and not just a reply for the sake of it. If one sees a question popping up several times then one need to form a FAQ page and address the question, so that all can read it. You can also buy retweets and see whether people know about the product.
- Lead customers to another channel:
Twitter is just one social site and it might not always be the best place to handle customers. One can surely answer in back-to-back tweets but it is better to no converse with an unhappy customer in twitter as it might trigger more negative comment from their side. So, it is better to use a customer channel that has voice and mail support or the ones with messaging, it is the best way to get hold. In this way, the customer support executives could answer them in a personal way maintaining the context of their conversation.